FREQUENTLY ASKED QUESTIONS (FAQ)
1. What is Funky Planet's Privacy Policy?
Funky Planet understands that you want to maintain your privacy. All information about you is kept confidential and will not be used in ways that you have not consented, and we will not sell or disclose any information that identifies you to a third party without your explicit approval, except to the extent necessary to comply with applicable law, legal process or in legal proceedings where such information is relevant. Sometimes, we will run a promotion or contest in conjunction with a third party. We may ask your permission to give that third party access to your name, address, and email address. You can opt out of this kind of offer at any time by emailing info@funkyplanetsurfshop.com.
2. What personal information does Funky Planet collect?
Funky Planet only collects information which you provide either when entering a contest or ordering a product. Typically, this information is limited to name, address, phone, and email address. All your previous order history information is now available for you to review online. You can access you account information here.
3. How does Funky Planet protect my information?
Funky Planet uses accepted practices for protecting your information including using SSL (secure socket layer), firewalls, and keeping your personal account information stored in separate computers. However, there is no 100% secure environment on the Internet. Please make sure that you follow smart practices when using your credit card online.
4. How long does it take Funky Planet to ship my order?
At Funky Planet, we strive to send your order within 24-48 hours of receiving it, excluding weekends and holidays. We don't ship on weekends and are unable to ship on holidays. You will receive an email notifying you when your order ships. During peak periods - such as Christmas - we may need an extra day or two to send your package. We ship with UPS, orders placed after 11:00 a.m. EST usually do not go out until the next shipping day (so if you order Friday afternoon, your package won't ship until Monday). At Christmas, UPS may take in excess of 7 days to reach you. Certain products - namely board bags, boards and other heavy or large items may take longer (usually 7-10 days). If you need something extra fast, please give us a call at 1-813-852-9990 and we will try to help you. Orders for Alaska and Hawaii are shipped via UPS, so please make sure that you provide a deliverable shipping address.
5. How much will it cost to ship my order?
Base Shipping Charges - (UPS Ground)
Shipping Rates are determined by UPS.
Surfboards and oversized items are shipped via FREIGHT CARRIER. Your shipping quote will be sent after your order is placed. Typical rates for surfboard shipping start at $120.00. * Estimated transit time to military addresses (APO and FPO), Hawaii and Alaska is between 14-45 days going Economy.
• Foreign customers are responsible for all brokerage fees and taxes incurred during shipping. Goods are shipped FOB our warehouse. We will contact you prior to shipping to verify shipping charges.
• Oversize items such as boards and board bags carry an oversize shipping charge and are shipped by Freight Carrier.
• APO/FPO orders will be traveling via UPS, unfortunately there is no delivery confirmation or express shipping for these orders.
• Alaska /Hawaii/Puerto Rico are shipped UPS method, please make sure that you provide a physical address.
• Most in stock orders are shipped within 48 hours (2 business days) excluding weekends and holidays.
• "Bill to" customer may be contacted on all orders over $200.00.
• "Bill to" customer may be contacted on all orders with a different ship to address.
6. What happens if something I order is out of stock?
Our website contains a feature that removes out-of-stock items from the online store, but occasionally an item sells out within the day you may order, or for various reasons, the site isn’t quite up-to-date with exact inventory quantities. If an item on your order is sold out, we will still ship the available merchandise, and include an explanation in your package about any excluded items. If you’re entire order is sold out, we will notify you. Our friendly customer service department will do everything we can to accommodate your needs, but popular items are commonly known to sell out quickly. Feel free to include any special instructions in the comment box of your order.
7. How can I return merchandise to Funky Planet?
Because we want to make sure that you are stoked with everything you purchase from Funky Planet, you can return or exchange anything you purchase within 30 days as long as it has not been washed and still has the tags on it. To return something to Funky Planet, you can bring it by our retail store or mail it to:
Funky Planet Surf Shop
ATTN: Returns
4011 Tampa Road #13
Oldsmar, FL 34677
Please either return the merchandise with a copy of the packing slip and a note explaining what you would like for us to do (i.e. exchange for different size, credit account, etc).
You are responsible for return shipping charges to Funky Planet. On exchanges, we will pay the ground shipping charges to get the item back to you. If you need it faster, there will be shipping up charge. If we ever make a mistake in your order, we will refund any costs you may incur in returning the merchandise to Funky Planet.
Once we receive a return, it usually takes us 2-3 weeks to process your order and either credit your account or ship your exchange. You will receive an email notification when your return is processed.
8. How can I check on my order?
The best way to check the status of your order is to use online order tracking. When your package is shipped, you will receive an email notifying you. You can also use our online customer service features to find out about order status. Sign into your account to access your order history. If you have any questions, please email our staff at info@funkyplanetsurfshop.com. You can also call Funky Planet at 1-813-852-9990. You can also use this number to order by phone.
We here at Funky Planet are here to provide our customer's with the best service possible. We pride ourselves in being able to meet every customer's needs whether it be finding the correct item, placing an order, or dealing with a return. We know there are many different online shops to choose from and we want to ensure a killer experience from ordering with Funky Planet.
If you have any questions, concerns, comments or feedback please use the form to the right to contact us or if you need immediate assistance call 1-813-852-9990 Monday-Friday, 11am-7pm (EST). Our customer service representatives are awaiting your questions even when the rest of the staff is out catching the latest swell to hit the Gulf Coast. We appreciate your business and look forward to serving you in the future.
-Mahalo
Funky Planet Customer Service Team
